Support Center

Tap the "Start Workout" button on the Dashboard. You can choose from pre-built templates, create a custom workout, or continue a previous workout. Select your exercises, and you're ready to go!

Prime Rep syncs your workout data with your Apple Watch in real-time. During workouts, you can view your current exercise, sets, reps, and rest timer on your wrist. Heart rate data from Apple Health is automatically integrated into your workout summary.

The combo multiplier is a motivational feature that rewards you for completing sets quickly. It starts at 1.0x and increases by 0.2x for each set completed, up to a maximum of 6.0x. The multiplier decays over time if you rest too long between sets.

From the Dashboard, select "Cardio" as your workout type. You can track running, cycling, rowing, or custom cardio activities. Enable GPS tracking for outdoor activities to record your route and distance. Heart rate data syncs automatically from Apple Watch or compatible devices.

Yes! Go to Settings → Export Data. You can export all your workouts, personal records, and body measurements in either CSV (for spreadsheets) or JSON format. Choose a specific date range or export all your data at once.

Prime Rep automatically detects and celebrates your PRs. We track your best performance for each exercise based on weight, reps, volume, and estimated 1RM. When you beat a previous record, you'll see a celebration animation and the PR will be logged in your history.

Badges are rewards for reaching milestones like workout streaks, total volume lifted, or specific exercise achievements. You can view all your earned badges and progress toward unlocking new ones in the Achievements screen.

Go to Settings → Health & Fitness → Apple Health. Grant Prime Rep permission to read heart rate data and write workout summaries. All your completed workouts will automatically appear in the Apple Health app.

Premium includes advanced analytics, unlimited workout templates, custom themes, AR share mode, priority support, and early access to new features. Subscription is handled through Apple's App Store and can be managed in your iOS Settings.

Go to Settings → Profile → Delete Account. This will permanently remove all your workout data, personal records, and account information. This action cannot be undone. If you just want to take a break, consider logging out instead.

After signing up, complete your profile in Settings → Profile. Enter your age, weight, height, gender, and activity level. This information helps Prime Rep calculate accurate calorie burn, recommend appropriate rest times, and generate personalized workout insights.

The Dashboard is your home base. Here you'll find:

• Quick Start: Tap "Start Workout" to begin a strength or cardio session
• Activity Heatmap: Visual calendar showing your workout frequency and streaks
• Stats Overview: Total workouts, current streak, volume lifted, and calories burned
• Daily Challenge: Motivation to maintain consistency and build habits
• Recent Workouts: Quick access to your workout history
• Level Display: XP-based progression system that levels up as you train

From the Dashboard, tap "Start Workout" and choose:

• Workout Templates: Pre-built programs like "Push Day", "Pull Day", "Legs", or "Full Body"
• Custom Workout: Build your own from scratch by selecting exercises
• Quick Start: Jump into an empty workout and add exercises as you go
• Resume Previous: Continue where you left off from a past workout

Once started, you'll enter the Active Workout screen where the real tracking begins.

This is where you'll spend most of your gym time. Key features include:

• Exercise Cards: Each exercise shows previous sets, weight, reps, and rest times
• Swipe Gestures: Swipe right to edit, left to delete sets or exercises
• Rest Timer: Automatically starts after completing a set (customizable duration)
• Combo Multiplier: Appears in bottom right, building momentum as you complete sets quickly
• Live Activity: On iOS 16+, workout stats appear on your Lock Screen and Dynamic Island
• Heart Rate Monitor: Real-time BPM from Apple Watch or compatible devices
• Volume Tracker: Running total of weight lifted during the session
• Workout Timer: Total duration displayed at the top

For each exercise:

• Add Sets: Tap the "+" button or use the input fields to log weight and reps
• Set Types: Choose from Normal, Warmup, Drop Set, or Failure sets
• Auto-Advance: After completing a set, the app automatically moves to the next exercise
• Notes: Add notes to individual sets or entire exercises for form cues or observations
• PR Celebrations: When you beat a personal record, you'll see an animated celebration
• Quick Adjustments: Tap any previous set to quickly copy its weight/reps

Access 300+ exercises organized by muscle group:

• Search & Filter: Find exercises by name, muscle group, or equipment type
• Exercise Details: View muscle diagrams, instructions, and equipment needed
• Favorites: Star your go-to exercises for quick access
• Custom Exercises: Create your own exercises if they're not in the library
• History View: See your performance history for each exercise over time

Prime Rep isn't just for lifting. Track cardio sessions with:

• GPS Route Tracking: Record outdoor runs, cycles, and hikes with real-time mapping
• Distance & Pace: Automatic calculation of distance, pace, and speed
• Heart Rate Zones: Monitor intensity with color-coded heart rate zones
• Interval Training: Set up custom intervals with work/rest periods
• Indoor Cardio: Track treadmill, bike, rowing, or elliptical sessions
• Calorie Burn: Accurate calorie estimates based on your profile and heart rate data

Pair your Apple Watch for the ultimate workout experience:

• Standalone Workouts: Start and log workouts directly from your wrist
• Real-Time Sync: Sets logged on Watch instantly appear on iPhone and vice versa
• Heart Rate Monitoring: Continuous BPM tracking during workouts
• Rest Timer: Visual and haptic countdown on your wrist
• Complications: Add Prime Rep to your Watch face for one-tap access
• Health App Sync: All workouts automatically sync to Apple Health

Stay motivated even when the app is closed:

• Quick Start Widget: Launch workouts directly from your Home Screen
• Stats Widget: At-a-glance view of your streak, volume, and recent activity
• Streak Widget: Daily motivation to maintain your workout streak
• Live Activities (iOS 16+): Workout stats on Lock Screen and Dynamic Island during sessions

View detailed insights in the Progress tab:

• Volume Charts: Track total weight lifted over weeks, months, or years
• Muscle Group Analysis: See which muscle groups you're training most/least
• Personal Records: Complete history of every PR you've achieved
• 1RM Estimates: Calculated one-rep max predictions for major lifts
• Strength Trends: Visualize strength gains across all exercises
• Workout Frequency: Heatmap showing training consistency
• Body Measurements: Log and track weight, body fat %, muscle mass, and custom metrics

Earn badges for reaching milestones:

• Streak Badges: 7, 30, 100, 365+ day workout streaks
• Volume Milestones: Lift 100K, 500K, 1M+ lbs total volume
• Exercise Mastery: Complete 100+ sets of specific exercises
• PR Hunter: Set multiple personal records in a single workout
• Early Bird / Night Owl: Workout at specific times of day
• Exploration: Try 50+ unique exercises

Create stunning workout summaries to share on social media:

• Augmented Reality: Project workout stats into your environment using your camera
• Custom Themes: Choose from multiple visual styles and color schemes
• Animated Stats: Watch your numbers come to life with smooth animations
• Screen Recording: Record video clips of your AR share for Instagram, TikTok, or Twitter
• Body Tracker: Optional face/body tracking for interactive AR effects

Personalize your app experience in Settings → Theme Creator:

• Pre-Made Themes: Choose from Dark, Midnight, Sunset, Ocean, Forest, and more
• Custom Colors: Pick your own primary, accent, and background colors
• Metal Style: Apply metallic effects to UI elements for a premium look
• Per-Screen Themes: Different themes for Dashboard vs. Active Workout

Save time with pre-built and custom templates:

• Built-In Templates: Push/Pull/Legs, Upper/Lower, Full Body, Powerlifting programs
• Create Your Own: Save any workout as a reusable template
• Template Library: Access all your saved templates from the Dashboard
• Share Templates: Export templates to share with friends or coaches

Power users will love these extras:

• Plate Calculator: Automatically calculates which plates to load on the bar
• 1RM Calculator: Estimate your one-rep max or predict reps at different weights
• Recovery Tracker: Monitor muscle soreness and recovery status
• Workout Notes: Add session-wide notes for tracking energy levels, sleep, or mood
• Offline Mode: All workouts sync automatically when you regain internet
• Data Export: Download your complete workout history in CSV or JSON format
• Siri Shortcuts: Create voice commands like "Hey Siri, start my workout"

Get the most out of Prime Rep:

• Build a Streak: Consistency is key. The Daily Challenge keeps you accountable
• Track Everything: Log all sets, even warmups, for the most accurate progress data
• Review Your History: Regularly check your Progress tab to see improvements
• Use Rest Timers: Don't skip rest periods—they're crucial for performance
• Set Notifications: Enable workout reminders to stay on track with your schedule
• Sync with Health: Connect Apple Health for holistic fitness tracking
• Try AR Share: Share your achievements—social accountability boosts motivation

Ensure both your iPhone and Apple Watch have Prime Rep installed and are connected via Bluetooth. Restart both devices if the issue persists. Check that you've granted Health permissions in Settings → Health & Fitness.

Go to Settings → Privacy & Security → Health → Prime Rep and ensure "Workouts" is enabled for writing. Complete a workout to test the sync. If issues persist, try removing and re-granting Health permissions.

Try these steps:

• Force quit the app and restart it
• Ensure you're running the latest version from the App Store
• Restart your iPhone
• If the issue persists, contact bugs@primerep.org with details about when the crash occurs

All your workouts are saved to the cloud and tied to your account. If you're signed in with the same email, your data should sync automatically. If you're still missing data, contact support@primerep.org with your account email.

Yes! Your workout data is stored securely on Google Cloud Firebase with encryption. We never sell your data or use it for advertising. Only you can access your workout history and personal records. Read our full Privacy Policy for details.

Absolutely. Go to Settings → Export Data to download all your workouts, personal records, and measurements in CSV or JSON format. You own your data and can take it with you anytime.